{"id":23329,"date":"2025-01-20T15:43:02","date_gmt":"2025-01-20T14:43:02","guid":{"rendered":"https:\/\/syndicom.ch\/?post_type=glossar&#038;p=23329"},"modified":"2025-10-23T13:33:27","modified_gmt":"2025-10-23T11:33:27","slug":"fulfillment-ms-direct","status":"publish","type":"glossar","link":"https:\/\/syndicom.ch\/fr\/entree-glossaire\/fulfillment-ms-direct\/","title":{"rendered":"Fulfillment (MS Direct)"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background-color has-primary-background-color has-text-color has-background has-link-color wp-elements-ebc7e3d0e8e1a83fd146b9d110877d1e is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-narrow is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">CCT Fulfillment (MS Direct)<\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"is-style-lead\">La branche du fulfillment comprend la gestion des retours ainsi que l\u2019entreposage pour le compte de tiers dans le domaine du commerce \u00e9lectronique. syndicom est parvenu \u00e0 n\u00e9gocier avec le pionnier de branche, MS\u202fDirect, la premi\u00e8re convention collective de travail dans la branche du fulfillment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<p><strong><strong><strong>Validit\u00e9 CCT<\/strong><\/strong><\/strong><br>01.01.2025 \u2013 31.12.2027<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-external\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/syndicom.ch\/app\/uploads\/2025\/02\/gewerkschaft-syndicom-gav-fulfillment-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">CCT Fulfillment (en allemand)<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<p><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-narrow is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>La branche du fulfillment des prestataires de services est n\u00e9e du fait que le processus subs\u00e9quent \u00e0 la commande ait gagn\u00e9 en diff\u00e9renciation, et que les externalisations \u00e0 des tiers d\u2019activit\u00e9s de fulfillment se soient multipli\u00e9es. C\u2019est pourquoi les diverses t\u00e2ches des prestataires sp\u00e9cialis\u00e9s de services de fulfillment restent encore largement m\u00e9connues: elles vont de l\u2019entreposage de marchandises au traitement des retours en passant par le paiement et le service apr\u00e8s-vente. \u202f<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Une convention collective de travail (CCT) phare<\/h2>\n\n\n\n<p>Le 1er janvier 2020, un jalon a \u00e9t\u00e9 pos\u00e9 dans cette branche: la premi\u00e8re convention collective de travail conclue entre syndicom et l\u2019entreprise de fulfillment MS\u202fDirect est entr\u00e9e en vigueur. Elle contient un cadre contraignant pour les salaires et les conditions de travail. Les dispositions inscrites dans la convention collective permettent en outre \u00e0 syndicom de contr\u00f4ler le respect des conditions de travail et de mener des n\u00e9gociations salariales annuelles avec MS\u202fDirect.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CCT Fulfillment (MS Direct) La branche du fulfillment comprend la gestion des retours ainsi que l\u2019entreposage pour le compte de tiers dans le domaine du commerce \u00e9lectronique. syndicom est parvenu \u00e0 n\u00e9gocier avec le pionnier de branche, MS\u202fDirect, la premi\u00e8re convention collective de travail dans la branche du fulfillment. Validit\u00e9 CCT01.01.2025 \u2013 31.12.2027 La branche [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"glossar-category":[93],"class_list":["post-23329","glossar","type-glossar","status-publish","hentry","glossar-category-gesamtarbeitsvertraege-gav-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fulfillment (MS Direct) - syndicom<\/title>\n<meta name=\"description\" content=\"syndicom a pu n\u00e9gocier avec le pionnier de la branche MS Direct la premi\u00e8re convention collective de travail dans le secteur du fulfillment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/syndicom.ch\/fr\/entree-glossaire\/fulfillment-ms-direct\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fulfillment (MS Direct) - 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