{"id":28630,"date":"2025-02-27T20:29:21","date_gmt":"2025-02-27T19:29:21","guid":{"rendered":"https:\/\/syndicom.ch\/?post_type=syn_news_retirees&p=28630"},"modified":"2026-02-03T13:49:22","modified_gmt":"2026-02-03T12:49:22","slug":"chances-et-risques-de-la-numerisation-dans-le-service-public","status":"publish","type":"syn_news_retirees","link":"https:\/\/syndicom.ch\/fr\/retraite-e-s\/news\/chances-et-risques-de-la-numerisation-dans-le-service-public\/","title":{"rendered":"Chances et risques de la num\u00e9risation dans le service public"},"content":{"rendered":"\n
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Chances et risques de la num\u00e9risation dans le service public<\/strong><\/h1>\n\n\n\n

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Le 29 janvier 2025 a eu lieu la journ\u00e9e de politique sociale des retrait\u00e9-e-s syndicom. La question centrale \u00e9tait de savoir comment concevoir la num\u00e9risation dans le service public afin de faciliter l’acc\u00e8s des personnes \u00e2g\u00e9es aux prestations importantes tout en minimisant les risques. La journ\u00e9e a pr\u00e9sent\u00e9 les r\u00e9sultats d’une enqu\u00eate dans laquelle les membres ont \u00e9t\u00e9 interrog\u00e9s sur leurs exp\u00e9riences avec les offres num\u00e9riques.<\/p>\n<\/div>

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R\u00e9sultats de l’enqu\u00eate<\/strong>
PDF – 334 Ko<\/span><\/a><\/div>\n\n\n\n

Dans notre enqu\u00eate, de nombreux retrait\u00e9-e-s ont indiqu\u00e9 qu’ils reconnaissaient les avantages des services num\u00e9riques. Les offres num\u00e9riques peuvent aider \u00e0 \u00e9conomiser du temps et de l’argent, que ce soit pour les op\u00e9rations postales ou de paiement, l’utilisation des transports publics ou l’acc\u00e8s aux m\u00e9dias. N\u00e9anmoins, certains ont fait \u00e9tat de difficult\u00e9s d’utilisation et de craintes face aux nouvelles technologies. Nombreux sont ceux qui souhaiteraient b\u00e9n\u00e9ficier de formations gratuites et d’un soutien personnel afin de pouvoir aborder la transition num\u00e9rique sans rencontrer d’obstacles.<\/p>\n\n\n\n

R\u00e9solution ‘ Exploiter les opportunit\u00e9s pour les retrait\u00e9s dans la transformation num\u00e9rique du service public’
PDF – 84 Ko<\/span><\/a><\/div>\n\n\n\n

La r\u00e9solution adopt\u00e9e \u00e0 l’unanimit\u00e9 adresse clairement ses exigences \u00e0 l’Etat et aux entreprises du service public. Elle demande des mesures concr\u00e8tes pour surmonter la fracture num\u00e9rique. Le service public est bien plus qu’un prestataire de services : il constitue l’\u00e9pine dorsale de notre d\u00e9mocratie, veille \u00e0 la justice sociale et garantit que personne ne soit exclu des offres importantes. Personne ne doit \u00eatre d\u00e9savantag\u00e9 par une \u00ab\u00a0contrainte num\u00e9rique\u00a0\u00bb ou un manque de soutien.<\/p>\n\n\n\n

Ce n’est que si tous les acteurs – l’\u00c9tat, les entreprises du service public et la soci\u00e9t\u00e9 civile – collaborent qu’une soci\u00e9t\u00e9 num\u00e9rique inclusive pourra voir le jour. Les personnes \u00e2g\u00e9es ne doivent pas \u00eatre laiss\u00e9es pour compte, mais doivent au contraire profiter activement des avantages du changement num\u00e9rique. Il s’agit d’am\u00e9liorer l’utilisabilit\u00e9 des offres num\u00e9riques et de d\u00e9velopper des solutions sans barri\u00e8res afin que les personnes \u00e2g\u00e9es puissent \u00e9galement utiliser ces offres sans r\u00e9serves techniques.<\/p>\n\n\n\n

Un service public fort<\/strong><\/h2>\n\n\n\n

En tant que syndicat, nous d\u00e9fendons un service public fort qui profite \u00e0 tous. Les r\u00e9sultats de l’enqu\u00eate et la formulation claire de la r\u00e9solution le montrent : La transformation num\u00e9rique doit \u00eatre con\u00e7ue dans le sens de l’int\u00e9r\u00eat g\u00e9n\u00e9ral. L’\u00c9tat et les entreprises ont le devoir d’organiser la transformation num\u00e9rique de mani\u00e8re \u00e0 ce que personne ne soit exclu. L’acc\u00e8s illimit\u00e9 aux services publics pour tous fait partie d’une vie autod\u00e9termin\u00e9e. Il s’agit de promouvoir une soci\u00e9t\u00e9 solidaire, \u00e9quitable et d\u00e9mocratique – dans laquelle l’acc\u00e8s aux services essentiels ne d\u00e9pend pas de la compr\u00e9hension technique ou des possibilit\u00e9s financi\u00e8res.<\/p>\n\n\n\n

Nous appelons tout le monde \u00e0 participer activement \u00e0 l’\u00e9laboration d’un service public socialement acceptable. Ce n’est qu’ensemble que nous pourrons faire en sorte que la num\u00e9risation repr\u00e9sente une chance et non un risque pour les personnes \u00e2g\u00e9es. C’est ainsi que le service public restera le fondement d’une soci\u00e9t\u00e9 solidaire et d’\u00e9galit\u00e9 des chances.<\/p>\n\n\n\n

Thomas Burger, Pr\u00e9sident Retrait\u00e9-e-s syndicom<\/em><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Le 29 janvier 2025, les retrait\u00e9-e-s syndicom ont d\u00e9battu de la num\u00e9risation du service public et de l\u2019acc\u00e8s des personnes \u00e2g\u00e9es.<\/p>\n","protected":false},"author":16,"template":"","syn_news_retirees_category":[145,224],"class_list":["post-28630","syn_news_retirees","type-syn_news_retirees","status-publish","hentry","syn_news_retirees_category-service-public","syn_news_retirees_category-service-public-fr"],"acf":[],"yoast_head":"\nChances et risques de la num\u00e9risation dans le service public - syndicom<\/title>\n<meta name=\"description\" content=\"Le 29 janvier 2025, les retrait\u00e9-e-s syndicom ont d\u00e9battu de la num\u00e9risation du service public et de l\u2019acc\u00e8s des personnes \u00e2g\u00e9es.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/syndicom.ch\/fr\/retraite-e-s\/news\/chances-et-risques-de-la-numerisation-dans-le-service-public\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chances et risques de la num\u00e9risation dans le service public - 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